The machine did not payed me what I won, what should I do?

First of all, don’t worry! All bets are registered in our system so we will be able to verify what happened. For that we need you to get in touch with our Customer Service agents via live chat (available 24/7) telling us the date and time of the not paid played.
If you have an image or video of the issue, even better! With this information we’ll be able to find out what happened.